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Do I get Nameservers with my Account?:
Your domain, when you chose one, or if you already have it registered
needs to point to the following nameservers:
ns101.dailydns.net
---> 72.52.156.124
ns102.dailydns.net
---> 72.52.156.125
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How long does it take to setup my account?:
We work with our customers on a one on one basis. Meaning we don't have some computer generate your account for us. We are here to help you. If your new to building your web site and have a question, ask! Your account will be setup automatically within 24 hours of ordering, unless there is an issue with the signup, in this case we may contact you, this could also take up to 48 hours.
In most cases if you pay by Credit Card, you should expect to wait up to 24 hours for fruad checking due to the increase in fruad sign ups.
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| Do you allow adult sites? |
| Yes, we allow adult sites. |
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How long does it take for my DNS to resolve? |
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This can be as quick as 1 hour. We state between 24-48 hours for a domain to FULLY propagate. |
| Do you limit the amount of mails I can send per hour? |
Yes, we do. The amount of mails sent per hour is limited to 100-300 (depending on your server) per user. We do this to minimize the impact of spammers who may sign up with us and get by our initial checks.
Once you've hit this limit, mail will bounce with the 'unrouteable domain' error in the bounce message. The only way around this error is to wait until the hour is up.
If this happens and you have a mailman mail list, please open a ticket, and make sure you include the # of contacts on the list.
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Can I upgrade at any time and how does it work?:
Yes you can upgrade at any time!
It is *free* to upgrade and the only charge would be the price difference in the plan you upgrade to.
To upgrade your plan, send an email to support@portaltaxi.com and tell us your domain, current plan, and what you would like to upgrade too, also your prefered payment method.
*Meaning there is no extra cost to upgrade, exept the cost differance between plans, or the extra cost of the space or bandwidth you want to add, we do not charge extra for the upgrade process like some hosts do.
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Do you do web site design?
Yes, send a request for info to support@portaltaxi.com
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| Do you allow sites to advertise for money, on their web site? |
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Yes, we allow sites to have commercial advertisements.
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| Are there any hidden costs, or setup fees? |
| NO, and there never will be! |
| Why was the order I placed marked as fraud? |
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We have about a dozen fraud signups a day from people using stolen credit cards. Every now and then, we mark someone who is good as fraud for one of many reasons. Here are a few possibilities...
1. Your IP may have been too far of a distance from the listed address upon order.
2. The phone number we called to confirm may have been incorrect or unanswered.
If you get an alert send us a email and we can correct it. |
| Where can I get help with understanding cPanel? |
The official cPanel guide is located at: http://www.cpanel.net/docs/cp/
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What control panel do you use?:
We use CPanel.
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Can I personalize Cpanel for my own company name?:
Yes, you can. To accomplish this, you can use the Cpanel branding feature:
The Cpanel branding feature is very simple to use . Simply place an image called cp.gif, cp.jpg, or cp.png in the folder in your home directory called /cpanelbranding/theme. (full path to directory is /home/username/cpanelbranding/theme) Once you place an image there, it will replace the 'cpanel' image at the top of your users' cpanel. That's all there is to it.
The 'theme' is multiple themes, there is x, x2, bluelagoon, ect, you will need to put this file in each, or just the one you plan on letting your customers use.
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Do you offer telnet or shell access?:
No, due to security reason's we do not offer telnet or shell access. You are still able to unzip files on the server using our file manager as well as the ability to setup cron jobs. However all of our dedicated servers come with root access as well as ssh.
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Can I password protect directories? |
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Yes you can password protect directory's within CPanel.
Please see:
How do I password protect a directory? - under CPanel help |
| Are your server's Unix / Linux, or Windows NT? |
All our servers are either Linux Red Hat 9.0, Linux CentOS 4.1, or Linux Fedora Core i686, all being Unix machines. We no longer offer Windows hosting, due to exessive hacking on windows boxes.
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| Will you place ads on my site? |
Absoulutly NOT! We will never place ads on anyones sites.
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How do I start building my web site?
Go To Adulthosting.PortalTaxi.com and login to your account. You will be taken to CPanel control panel. Look for the software and services area. Click on RV site builder. |
